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'Client satisfaction'--guidelines for assessing the quality of leprosy services from the clients' perspective.

Authors
  • Van Dijk, Marieke
  • Visschedijk, Jan
  • Van Der Kwaak, Anke
Type
Published Article
Journal
Leprosy Review
Publisher
GN1 Genesis Network
Publication Date
Jun 01, 2003
Volume
74
Issue
2
Pages
112–119
Identifiers
PMID: 12862252
Source
Medline
License
Unknown

Abstract

In order to ensure that leprosy patients are detected and treated adequately, it is essential that they are satisfied with the services provided. Their satisfaction can be analysed by assessing the quality of the services from a client perspective. This will give crucial information for the identification of strengths and weaknesses of leprosy services, e.g. in areas such as health seeking behaviour and regularity of treatment. It necessitates, however, that special attention is given to clients' opinions and ideas, both of which are rarely included in reviews and evaluations of leprosy programmes. Hence, an initiative was taken to formulate guidelines for the conducting of a study on client satisfaction. These guidelines were pre-tested in two countries, Nepal and Brazil. The development and contents of these guidelines are highlighted and discussed in this paper.

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