Publisher Summary This chapter discusses total productive maintenance (TPM) in administration. Developed from its original well-proven roots of total productive maintenance, totally productive operations (TPO) looks at the complete value stream. The key components of this are TPM and total productive administration (TPA). The application of TPM in administration, or TPA, has parallels with the approach used in manufacturing. Many administration problems are unmeasured and therefore hidden, just as they are in manufacturing. This chapter looks at the application of TPA. TPA uses the “CAN DO” workplace organization steps to address the office infrastructure—that is, filing systems and layout issues. The TPA implementation process is illustrated in the chapter and it comprises the “planning” or scoping stage, followed by the implementation phase. The essential TPA policy leadership includes understanding “customer” needs, evaluating current loss areas, matching customer/internal improvement priorities, improving techniques to bridge the gaps, measuring progress against hidden loss targets, and holding the gains in value from improved administration.