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The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services

Publication Date
  • Ij. Reference Work.
  • Lc. Internet
  • Including Www.


While the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of 94 virtual reference transactions.

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