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Is Business Process Management (BPM) ready for ambidexterity? Conceptualization, implementation guidelines and research agenda

Authors
  • Helbin, Tomasz
  • Van Looy, Amy
Publication Date
Jan 01, 2021
Identifiers
DOI: 10.3390/su13041906
OAI: oai:archive.ugent.be:8694935
Source
Ghent University Institutional Archive
Keywords
Language
English
License
Green
External links

Abstract

Business Process Management ambidexterity is a nascent concept providing a philosophy and framework for organizations to radically innovate their business processes, while maintaining their capabilities in process efficiency and operational excellence. Considering the novelty of this topic, there is not yet an agreed conceptualization of the term, nor a consolidated view on related implementation guidelines. We aim to address this research gap through a Systematic Literature Review, where we provide a dual conceptualization that focuses on (1) the equilibrium balance between explorative and exploitative processes, as well as (2) the organizational capability to support exploration and exploitation. Based on this conceptualization, we provide consolidated guidelines for practitioners, including decision steps, followed by a research agenda in order to let this promising domain further advance.

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