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Building scenarios of changed ownership for an electric machine : Exploring customers' criteria and possible product-service system business models

  • Klaff, Sara
  • Zako, Rania
Publication Date
Jan 01, 2022
DiVA - Academic Archive On-line
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The purpose of this study was to explore the required criteria for sharing an electric machine and explore how PSS as a BM could be adapted to share an electric machine. This resulted in the following research questions: 1. From the customers’ perspective, what are the criteria for changing the ownership of an electric machine?  2. How could PSS as a business model be adapted to share an electric machine?  This study was of a qualitative nature based on an abductive approach. This enabled interaction between the theoretical framework and empirical findings. The theory was mainly based on scientific articles and the study was limited to investigating one organisation, which is described as a case study. Empirical data collection was conducted through five semi- structured interviews with customers from Industry A and three unstructured interviews with employees from the case organisation.   In the first research question, the most discussed and mentioned criteria from the customers during the semi-structured interviews were the economic gain, service quality, and accessibility. In the second research question, scenario 3, out of the five presented scenarios, is the one that could mostly be adapted to share an electric machine. 

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