The Banker of the Future: Characteristics and Trends

In the age of technological advancement and ever-changing consumer expectations, banking is undergoing a major metamorphosis. New technologies are mostly related to the digitization of banking activities. As the digitization process deepens, banks will be required to be more agile, to accelerate innovative activity and to focus more on the customer. The basis of these transformations is the labor force employed in the banking sector. The process of implementing new information technologies required new specialties for employees of banking institutions. This article examines the essential roles and skill sets of the future in banking. Likewise, modern trends in the digitalization of banking were examined. To perfect this article, the futurological visions of banking experts placed in open access were examined. The purpose of this publication is to present the basic trends of the professional transformation of the banking worker and the banking industry in general in the horizon up to the year 2030.