Affordable Access

Balanced scorecards for performance management.

Authors
  • 1
  • 1 College of Nursing, University of Iowa, Iowa City, Iowa 52242, USA. [email protected]
Type
Published Article
Journal
JONA The Journal of Nursing Administration
0002-0443
Publisher
Ovid Technologies (Wolters Kluwer) - Lippincott Williams & Wilkins
Publication Date
Volume
37
Issue
1
Pages
14–20
Identifiers
PMID: 17172968
Source
Medline
License
Unknown

Abstract

Nurse administrators who manage nursing case management programs are challenged to demonstrate the improved quality of patient care and financial outcomes to their organization that result from such programs. This article introduces the balanced scorecard and discusses its benefits and practical concerns for adopting the scorecard. The balanced scorecard is a useful performance management tool used to both evaluate and direct case management performance in meeting organizational missions and strategies.

Statistics

Seen <100 times