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Assessment of a telephone helpline on infertility provided by a patient association.

Authors
  • van Balen, F
  • Verdurmen, J E
  • Ketting, E
Type
Published Article
Journal
Patient education and counseling
Publication Date
Mar 01, 2001
Volume
42
Issue
3
Pages
289–293
Identifiers
PMID: 11164328
Source
Medline
License
Unknown

Abstract

An assessment was made of 161 telephone calls to volunteers of the Dutch association of infertility patients 'Freya'. The unpaid volunteers all had personal experience with infertility. The majority of callers were childless women. On average the callers had been experiencing infertility for 4 years and had already a considerate history of medical examinations. Calls were made throughout the day until late at evening. Most calls were focused at information gathering, especially about the real experience of treatment and the behaviour and quality of medical staff. Also, emotions regarding infertility were an important topic of the conversation. Sometimes informative questions were an introduction for bringing up emotional problems. The telephone helpline appears to be an easily accessible and empathic source of information and help for infertile persons.

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