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The effectiveness of the reference service at Perpustakaan Sultan Badlishah, UiTM Kedah: needs and challenges / Haziah Sa'ari , Marlia Idrus , Raja Alwi Raja Omar , Nor Azlina Azmi , Asmad Rizal Umar

Authors
Publisher
Institute of Research, Development and Commercialization , Universiti Teknologi MARA
Publication Date
Keywords
  • Information Services. Information Centers

Abstract

This study seeks to determine the factors that influence the effectiveness of reference service at Perpustakaan Sultan Badlishah, UiTM Kedah. Besides, this study also seeks relationship between variables which are the effectiveness of reference service at Perpustakaan Sultan Badlishah, UiTM Kedah with awareness, users' perception, need, library's performance, users' satisfaction, and usage of reference service.

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