Affordable Access

Emotional labour in librarianship: an unpublished case study and postscript

Authors
Publication Date
Keywords
  • Ge. Staff.
  • Cb. User Studies.

Abstract

University students are increasingly disregarding library rules, leading to emotionally demanding rule-enforcement in library reading rooms. A librarian at the University of the Witwatersrand kept a record of the incidents that evoked his emotions during twelve episodes of rule-enforcement. He then interviewed ten other librarians with regard to rule-enforcement. The investigation confirmed that misbehaviour is widespread and that where librarians oppose this with rule-enforcement they perform much emotional labour. Nonetheless, the majority of librarians claimed it did not affect their job satisfaction seriously.

There are no comments yet on this publication. Be the first to share your thoughts.