Affordable Access

Publisher Website

Cuidado humanizado na atenção primária à saúde: demanda por serviços e atuação profissional na rede de atenção primária à saúde – Fortaleza, Ceará, Brasil

Authors
Journal
Revista Portuguesa de Saúde Pública
0870-9025
Publisher
Elsevier
Volume
32
Issue
1
Identifiers
DOI: 10.1016/j.rpsp.2014.01.002
Keywords
  • Cuidado Humanizado
  • Humanização
  • Atenção Primária à Saúde
  • Humanized Care
  • Humanization
  • Primary Health Care
Disciplines
  • Education

Abstract

Abstract The paper analyzes the users’ demand concerning humanized care in the primary healthcare. Descriptive study was held with 345 users of a service in a city of the Northeast, Brazil. The service demanded on the day of the interview, waiting time for attendance and humanized care (respect and education, care, interest, fast attendance and distribution of information) are examined. The humanized care and the satisfaction of the user are directly related to the reception by the staff and health professionals. The user's perspective over the care quality and the respect and education constitute necessary factors to a human and sensitive doctor/patient relationship.

There are no comments yet on this publication. Be the first to share your thoughts.