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Hotel management style: a study of employee perceptions and preferences

Authors
Journal
International Journal of Hospitality Management
0278-4319
Publisher
Elsevier
Publication Date
Volume
20
Issue
4
Identifiers
DOI: 10.1016/s0278-4319(01)00020-2
Keywords
  • Hotel Managers
  • Management Style
  • Employee Perceptions
  • Changing Work Environment

Abstract

Abstract This study investigates employee perceptions of, and preferences for, management practices within a five-star, medium-sized hotel. In particular, the study examines the hypothesis that hotel managers have become more consultative. Using longitudinal data over a 4-yr period, the study examines the perceptions of staff of the management practices and styles in the changing environment of one hotel. The findings suggest that, while staff prefer a decisive style of management, supervisors and department heads were perceived as being autocratic. In fact, in the 4 yr over which the data had been collected, the style of management had become less consultative and more autocratic. Implications for management are discussed, as are recommendations for future research.

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