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Online information search termination patterns across product categories and consumer demographics

Authors
Publisher
Elsevier Inc.
Publication Date
Volume
80
Issue
3
Identifiers
DOI: 10.1016/j.jretai.2003.10.001
Keywords
  • Information Search
  • Internet
  • Consumer Learning
Disciplines
  • Communication
  • Design

Abstract

Abstract While accessing information online, consumers exhibit differences in their patterns of search, that is, time spent per search episode and search frequency. The search patterns vary across both consumer characteristics and product categories. We empirically investigate consumer online information search termination patterns, and relate the differences to product categories and consumer characteristics. Findings of such an empirical study would be useful for planning communication strategies, website design, etc. The model is calibrated on empirical data collected through online surveys. We find that consumer learning occurs when consumers search across search goods, but not when they search across experience goods.

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