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Technostress under different organizational environments: An empirical investigation

Authors
Journal
Computers in Human Behavior
0747-5632
Publisher
Elsevier
Publication Date
Volume
24
Issue
6
Identifiers
DOI: 10.1016/j.chb.2008.05.007
Keywords
  • Technostress
  • Organizational Internal Environment
  • Factor Analysis
Disciplines
  • Communication

Abstract

Abstract Today’s pervasive information and communications technologies (ICTs) enable us to get connected almost anywhere at anytime. ICTs such as the Internet, the advanced wireless technologies and mobile communications networks are becoming increasingly indispensable in many aspects of business and everyday life. But to keep up with the fast advancing pace of the new ICTs, employees have to constantly renew their technical skills as well as enduring pressure from a more complex system and higher expectations for productivity. This often leads to ICT related technostress experienced by employees in many organizations. Studies have found technostress to have significant negative impact on employee productivity. Based on large-scale survey responses Chinese employees, this paper investigates the effects of different organizational environment settings on employee technostress levels. The results show that employees from more centralized companies often perceive more technostress. In addition, in organizations that are both highly centralized and highly innovative, the overall technostress level is the highest. On the other hand, in organizations with low centralization and low innovation, technostress is the lowest. This research will provide a foundation for organizations to understand and alleviate technostress, thus improving employee performance.

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