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Groupware for knowledge management in SMEs: the case of a developing country

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Microsoft Word - jessada thesis.doc GROUPWARE FOR KNOWLEDGE MANAGEMENT IN SMES: THE CASE OF A DEVELOPING COUNTRY Jessada Panyasorn A thesis submitted for the degree of Doctor of Philosophy University of Bath School of Management March 2006 COPYRIGHT Attention is drawn to the fact that copyright of this thesis rests with its author. This copy of the thesis has been supplied on condition that anyone who consults it is understood to recognise that its copyright rests with its author and that no quotation from the thesis and no information derived from it may be published without the prior written consent of the author. RESTRICTION This thesis may be made available for consultation within the University Library and may be photocopied or lent to other libraries for the purpose of consultation. Signature of Author…………………………………………………………………… Jessada Panyasorn 2 Dedicated to my parents for their love, sacrifice and support. 3 ACKNOWLEDGEMENTS The successful completion of this study was due to guidance provided by many individuals. I am deeply indebted to my supervisors, Dr. Niki Panteli, for her supervision, encouragement and interest in the completion of this project, and Professor Philip Powell for his constructive comments and recommendations. They have invested a great amount of time in reading, correcting and discussing my work. Without their constant guidance and strong support, I would not have produced this thesis. To my parents, who have given me so much love, I am dedicating my thesis. They have taught me the most important lessons about life, patience and love. Without the sacrifices and support from my parents, I would not have been able to start, let alone finish, this research. I thank them with all my heart. I am grateful for the confidence, support, and love of my sister and brother. I wish to thank all the people who made this resear

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