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A QUALIDADE DOS SISTEMAS DE GESTÃO DE RECURSOS HUMANOS EM FUNÇÃO DA POSSE OU NÃO DE CERTIFICAÇÃO ISO 9001:2000. ALGUMAS EVIDÊNCIAS / INDICADORES ASSOCIADOS (publicado em espanhol)

Authors
Publisher
Universidad Icesi
Publication Date
Keywords
  • Norma Iso 9001:2000
  • Certificacion
  • Sistema De Gestion De Calidad
  • Recursos Humanos
  • Iso 9001: 2000
  • Certification
  • Management Systems
  • Quality
  • Human Resources
  • Iso 9001:2000
  • Certificação
  • Sistemas De Gestão
  • Qualidade
  • Recursos Humanos
Disciplines
  • Design

Abstract

This research study compared the quality of human resources management systems of companies that have been ISO 9001:200 certified against companies that do not have this certification. A tool, based on the eight principles of a quality management system, enabled the organizations to evaluate and describe the associated evidence/indicators and to determine their impact. The results indicate that there are no differences among the sets of companies with regard to the presence and impact of the evidence/indicators. We identified the need to design HR-specific quality management programs as well as strategies and plans aimed at continuously improving relations with suppliers. Furthermore, there is a need to develop practices associated with indicators to control and keep close track of organizational management.

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