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Atención al usuario en bibliotecas

Publication Date
  • Bh. Information Needs And Information Requirements Analysis.
  • Cb. User Studies.
  • Cd. User Training
  • Promotion
  • Activities
  • Education.


Quality consists of the usuary satisfaction. In order to obtain this objective the optimization of the Library human resources sets out in a triple direction: the Motivation, the Interaction with the user and the Attention to the complaints and claims like feedback method for the professionals facing the improvement of the attention to the user

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