Affordable Access

Atención al usuario en bibliotecas

Authors
Publication Date
Keywords
  • Bh. Information Needs And Information Requirements Analysis.
  • Cb. User Studies.
  • Cd. User Training
  • Promotion
  • Activities
  • Education.

Abstract

Quality consists of the usuary satisfaction. In order to obtain this objective the optimization of the Library human resources sets out in a triple direction: the Motivation, the Interaction with the user and the Attention to the complaints and claims like feedback method for the professionals facing the improvement of the attention to the user

There are no comments yet on this publication. Be the first to share your thoughts.