Abstract In this paper we explore a new method for evaluating the impact of voltage sags in the power distribution systems. The proposed method incorporates the generalization of the evaluation method as well as the effects of voltage sags on customers. To generalize the evaluation method, historical reliability data will be used. We take into account the impact of voltage sags on customers using a representative power acceptability curve and a fuzzy model. The final result of the evaluation model yields on a yearly basis the magnitude of customers’ risk caused by voltage sags. The evaluation methodology is divided into the analytic and probabilistic method. The time sequential Monte Carlo simulation is used as probabilistic method. The proposed method is tested using the modified Roy Billinton Test System (RBTS) form and the reliability data of Korea Electric Power Corporation (KEPCO) system. Through the case study, we verify that the proposed method evaluate the actual impact of voltage sags and can be effectively applied to the real system using the historical reliability data as the conventional reliability indices in power distribution systems.