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Expectations Confounded: Patients Are Satisfied with THR and TKR Delivery in Australian Public Hospitals—A Multisite Case Study

Authors
Publisher
ISRN Public Health
Publication Date
Disciplines
  • Design
  • Medicine

Abstract

Background. The popular media infer that satisfaction with waiting lists for total hip or knee replacement surgery is poor; however, there is little supporting evidence for this. The purpose of this study was to describe patients satisfaction with the service they received for joint replacement surgery in a public hospital. Methods. A cross-sectional design was used to survey 450 patients. Data was analysed descriptively and chi-squared analyses (significance level of ) were used to examine associations between variables. Results. The response rate was 71%. Nearly three-quarters ( ) of the sample were “very happy” with the service and 92.0% ( ) indicated that they would have their surgery again. Satisfaction was significantly associated with waiting time to the first appointment (chi-square; ), whether the patients enquired about their waiting time (chisquare; ), and the number of preoperative appointments (chisquare; ). Most participants reported a maximum acceptable waiting period for initial appointment of less than 6 months but nearly half waited longer. Conclusions. The perception that patients are unhappy with elective surgery services in Australia may be unfounded despite many waiting longer than they consider appropriate.

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