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Computer-Mediated Communication and Group Decision Making: A Meta-Analysis

Authors
Journal
Organizational Behavior and Human Decision Processes
0749-5978
Publisher
Elsevier
Publication Date
Volume
87
Issue
1
Identifiers
DOI: 10.1006/obhd.2001.2961
Disciplines
  • Communication

Abstract

Abstract A meta-analysis of research comparing decision making in face-to-face versus computer-mediated communication groups was conducted. Results suggest that computer-mediated communication leads to decreases in group effectiveness, increases in time required to complete tasks and decreases in member satisfaction compared to face-to-face groups. All of the moderators tested (anonymity in the group process, limited versus unlimited time to reach decisions, group size, and task type) were significant for at least one of the dependent variables. The article concludes with cautions about the unbridled rush by organizations to adopt computer-mediated communication as a medium for group decision making and implications of the present findings for theory and research on computer-mediated communication and group decision making.

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