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Multi-channel delivery of services – initial pace towards M-Government: the case of Kurdistan region of Iraq



This paper investigates mobile government or (m-Government) developments within the wider context of e-Government but mainly those efforts in Kurdistan Regional Government (KRG). The paper analyses other m-Government implementations from a wider perspective. The precise attempts made by developed countries in utilizing the latest technologies and applications for enhancing electronic government or (e-Government) will be explored. Two main challenges have been identified; firstly we explore the multi-channel delivery of e-government for enhancing information and service delivery to citizen. Secondly we propose an architectural design for mgovernment applications, through utilizing the mobile GPS (Global Positioning System) use in traffic police information system to identify and establish the identities of drivers and vehicles in real time.

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