Abstract This report offers a detailed examination of the French telephone monopoly's, i.e. France Télécom, experiences developing and implementing their public videotex services (i.e. Télétel/Minitel). This study offers new insights about the reasons for the success of this videotex service when so many others have failed to meet initial expectations. The strategic, political, financial, and administrative underpinnings of this videotex service are examined with new data. This study offers countries and companies facing the challenge of implementing new information services a framework which will help ensure success.