Affordable Access

Best practice benchmarking: a route to competiveness

Authors
Publication Date
Disciplines
  • Economics
  • Philosophy

Abstract

This paper examines the use of best practice benchmarking as an approach to performance improvement in the airline industry. The case study draws upon phenomenological evidence from the aircraft maintenance section of Britannia Airways. A range of benchmarking issues, which could be applied to different divisions of an airline are highlighted. In particular, inter disciplinary team building, employee involvement, relationships with other industry players and identification of ‘best in class'. Airline alliances and the global trend towards economically deregulated air transport are identified as factors likely to increase the adoption of benchmarking as a route to competitiveness.

There are no comments yet on this publication. Be the first to share your thoughts.

Statistics

Seen <100 times
0 Comments

More articles like this

Best practice benchmarking: a route to competitive...

on Journal of Air Transport Manag... Jan 01, 1999

Benchmarking best practice.

on Nursing times 1994

Benchmarking: best practices.

on Medsurg nursing : official jou... February 1997
More articles like this..