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An empirical analysis of conflict management strategies in the public sector

서울대학교 행정대학원
Publication Date
  • 공공갈등
  • 갈등관리
  • 갈등해결
  • 대체적 분쟁해결(Adr)
  • Public Conflict
  • Conflict Management
  • Conflict Resolution
  • Adr


본 연구는 공공갈등해결을 위해서 바람직한 갈등관리방식이 무엇인지를 논의하고자, 첫째 갈등특성에 따라서 갈등관리방식의 선택에 차이가 있는지와 둘째, 갈등관리방식에 따라서 갈등지속기간에 차이가 있는지를 분석하였다. 갈등관리방식은 전통적 관리방식과 대체적 관리방식으로 구분하였다. 분석결과, 갈등특성으로서 갈등당사자와 갈등이슈의 유형에 따라서 갈등관리방식의 선택에 차이가 있었다. 또한 갈등관리방식에 따라서 갈등지속기간도 차이가 있었다. 갈등이 표면화되는 갈등발생초기에 정부가 대체적 관리방식을 선택할 경우에는 전통적 관리방식과 비교해서 갈등지속기간이 단축된 것으로 나타났다. The purpose of this study is to debate the most desirable way to handle and resolve public conflict. First, it examined whether there were any differences in handling public conflict depending on the characteristics of the conflict. Second, this paper also investigated whether there were any variations in the duration of conflict according to the different choices of public conflict management. This study classified public conflict strategies into a conventional approach for managing conflict and alternative one, and analyzed the differences between the characteristics of the conflicts and the duration of the conflict. The analysis showed that there were variations in government strategies according to the types of conflict, the parties, and the issues, which are characteristics of conflicts. Furthermore, this analysis revealed that conflict duration differed by conflict management method. Applying the alternatwe approach in the initial stage was more effective at reducing the duration of conflict than the conventional way, as proven by observation.

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