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The impact of informal learning for work on business productivity

Department of Trade and Industry
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  • Linguistics


Informal Learning in the workplace and business productivity The Impact of Informal Learning at Work on Business Productivity Alison Fuller David Ashton Alan Felstead Lorna Unwin Sally Walters Martin Quinn Final Report to the DTI October 2003 Acknowledgements During the course of this project we have benefited greatly from the help offered by a number of people. Maria Cody and Sue Otter have managed the project very efficiently and have been extremely supportive throughout. Members of the advisory group have provided constructive feedback and guidance on the direction of the project on regular occasions during the project’s life. We are also grateful to all those who attended the consultative seminar in Leicester in early September (2003). Their expertise, knowledge and feedback have made an important contribution to the final report and Cathy Stasz (Rand Europe) provided very useful comments on the seminar paper. Susan Walker has provided wonderful administrative support to the research team and was responsible for organising the successful seminar. Finally, we should like to extend our particular thanks to those individuals who agreed to be interviewed as part of our four case studies. They and their organisations were very generous to offer their time to the research. The insights provided by the interviewees have undoubtedly enriched the understanding of the relationship between informal learning at work and business productivity that has emerged from this project. 2 Contents page Section 1: Introduction 4 Section 2: Learning at Work 7 The discourse of learning 8 Tacit learning 13 Metaphors of learning 15 Learning as ‘construction’: the way forward? 20 Summary: usefulness of the 3 metaphors 21 Section 3: Measuring Learning in the Workplace: the usefulness of existing surveys 23 Labour

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