Homelessness is still an ever-present problem in many towns and cities in the UK today. This paper is part of a more in-depth study of homelessness and social exclusion. It presents the results of a small-scale study, which illustrates the range of problems experienced by homeless young women and those running hostels for them. The study was carried out for KeyChange at their two hostels in Reigate and Exeter. It evaluates the quality of their women's hostel provision, the types of women they help, and the ways in which these women are helped by their time with KeyChange. It identifies a number of factors contributing to the quality of KeyChange's provision and points to areas for consideration where improvements could be made.