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Total Quality Management in ISO-9000 registered organizations an empirical examination of the critical characteristics associated with levels of financial performance

Florida State University Libraries
  • Business Administration
  • Management
  • Engineering
  • Industrial


This study employed large sample questionnaire administration to gather measures of the key characteristics of quality management programs in ISO-9000 registered organizations. Use of data reduction techniques on the questionnaire data suggest that there are eleven key, statistically significant and statistically reliable, characteristics associated with quality management programs in ISO-9000 registered organizations. Prediction of profitability and liquidity measures with these eleven factors, across three levels of performance, suggested differential usage of these factors within above-average, average, and below-average performing firms that responded to the questionnaire.

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