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The Potential for the Use of the Occupants’ Comments in the Analysis and Prediction of Building Performance

Molecular Diversity Preservation International
Publication Date
  • Building Performance
  • Occupants’ Comments
  • Occupants’ Perception Scores
  • Design
  • Ecology
  • Geography


and Satisfaction (including design, needs, comfort overall, productivity, and health). Occupants were also invited to comment on nine of these factors. While it has been suggested that in the ideal situation the occupants would have no complaints about their indoor environment, the aim here was to discover the real situation—in particular the proportion of occupants who were prepared to make a comment, the general nature of the comments (positive, negative, or balanced), and whether these correlated with the occupants’ perception scores. On average, 34 per cent of respondents took up the invitation to make a comment. As anticipated, the greater the number of positive comments, the better the perception score, and vice-versa. However, it appears that it only required around 20% of the comments to be positive for the perception score to exceed the mid-point of the seven-point scale, whereas 65% or more of negative comments were needed to go under that point. This paper details the nature of the correlation between the occupants’ comments and the corresponding scores for a range of building operational and indoor environmental factors and speculates on their potential for the analysis and prediction of building performance from the perspective of the occupants.

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