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Measurement of tourist hotels׳ productive efficiency, occupancy, and catering service effectiveness using a modified two-stage DEA model in Taiwan

Authors
Journal
Omega
0305-0483
Publisher
Elsevier
Volume
48
Identifiers
DOI: 10.1016/j.omega.2014.02.005
Keywords
  • Data Envelopment Analysis
  • Productive Efficiency
  • Service Effectiveness
  • Two-Stage Model
  • Tourist Hotel

Abstract

Abstract This study develops a modified two-stage model to evaluate productive efficiency, occupancy, and catering service effectiveness of Taiwan׳s international tourist hotels. The difference between the modified and original two-stage model is that the modified two-stage model allows for multiple efficiencies to be calculated in the unique stage and the concept of intermediate input is introduced. The modified model was tested using 58 Taiwanese international hotels and the results show the modified model offers a more efficient and effective approach in calculating all the efficiencies in a single data envelopment analysis (DEA) implementation as opposed to independent efficiency calculations.

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