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Listening to learners

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Learning and Skills Development Agency

Abstract

listening to learners Mark Ravenhall listening to learners adult and community learning quality support programme A 3-year programme to support ACL providers to meet quality requirements of inspection and funding agencies and improve their provision. It is run by the Learning and Skills Development Agency (LSDA) in partnership with the National Institute of Adult and Continuing Education (NIACE) and is funded by the Department for Education and Skills (DfES). The programme includes an advice and information service, a website, quality improvement networks, staff development workshops and consul- tancy, development projects and case studies. Details of the programme, extra copies of this guide and back-up materials are available on the website www.qualityACL.org.uk Further guides and workshops are planned on : ■ equal opportunities ■ involving part-time staff in the quality agenda ■ fit-for-purpose systems for small providers ■ measuring achievement in non-accredited learning. listening to learners Mark Ravenhall Published by the Learning and Skills Development Agency. www.LSDA.org.uk Feedback should be sent to : Information Services Learning and Skills Development Agency 3 Citadel Place, Tinworth Street, London SE11 5EF. Tel 020 7962 1066 Fax 020 7962 1258 [email protected] Registered with the Charity Commissioners Editor : Yvonne Percival Designers : Dave Shaw and Tania Field Printer : Blackmore Ltd, Shaftesbury, Dorset ISBN 1 85338 720 7 © Learning and Skills Development Agency 2001 A1183/11/01/3000 You are welcome to copy this publication for internal use within your organisation. Otherwise, no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, electrical, chemical, optical, photocopying, recording or otherwise, without prior written permission of the copyright owner. Note The Learning and Skills Development Agency was formerly known as FEDA. Fur

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