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Business process simulation - tool survey

University of Aarhus
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Business Process Simulation - A Tool Survey M.H. Jansen-Vullers and M. Netjes Department of Technology Management, Eindhoven University of Technology P.O. Box 513, NL-5600 MB, Eindhoven, The Netherlands. {m.h.jansen-vullers, [email protected] Abstract. In the nineties, more and more attention was raised for pro- cess oriented analysis of the performance of companies. Nowadays, many process aware information systems are implemented (e.g., workflow man- agement systems) and business processes are evaluated and redesigned. The discipline related to this field of study is called Business Process Management (BPM). An important part of the evaluation of designed and redesigned business processes is Business Process Simulation (BPS). Although an abundance of simulation tools exist, the applicability of these tools is diverse. In this paper we discuss a number of simulation tools that are relevant for the BPM field, we evaluate their applicability for BPS and formulate recommendations for further research. Keywords: Business Process Management, Simulation, Petri nets. 1 Introduction Business Process Management (BPM) is attracting attention more than a decade now, and its attention is now shifting from the enactment of business processes towards improving business processes. The field of BPM now supports the de- sign, enactment, control, and analysis of business processes [6]. Companies are improving their performance by a constant evaluation of the value added in all parts of their processes. Business processes are in a continuous improvement cycle in which design and redesign play an important role. Various possibilities to change a process are present and the best alternative design should replace the current process. Making an intuitive choice may lead to unpleasant surprises and lower process performance instead of yielding the expected gains. In [16] simulation is mentioned as one of the techniques suitable for the support of re- design. The simulation of business processes helps i

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