al-faouri, elham hmoud abu huson, yazan aljawarneh, nader mohammad alqmool, thikra jamil
This study investigates the intricate relationships between technology application, smart human resource management (SHRM), and innovation performance within the Jordanian telecom industry. Employing a quantitative research methodology, data were collected from employees of telecommunications firms in Jordan. The results illuminate significant posi...
mengash, hanan abdullah alruwais, nuha kouki, fadoua singla, chinu abd elhameed, elmouez samir mahmud, ahmed
Customer churn prediction (CCP) implies the deployment of data analytics and machine learning (ML) tools to forecast the churning customers, i.e., probable customers who may remove their subscriptions, thus allowing the companies to apply targeted customer retention approaches and reduce the customer attrition rate. This predictive methodology impr...
uzunidis, dimitris moschopoulos, konstantinos papapavlou, charalampos paximadis, konstantinos marom, dan m. nazarathy, moshe muñoz, raul tomkos, ioannis
Humankind has entered a new era wherein a main characteristic is the convergence of various technologies providing services and exerting a major impact upon all aspects of human activity, be it social interactions with the natural environment. Fixed networks are about to play a major role in this convergence, since they form, along with mobile netw...
Englund, Mia Fjellström, Lina
A brand is one of the most important assets that an organization has. It is a complex collectionof experiences and images that belongs to the surrounding world and it can have a huge impacton the organization. Today, brands are used in various ways and in different areas. One of theseareas is employer brand. In order to strengthen the employer bran...
carlo, cambini ezzat, riham staropoli, carine
Since the late eighties, governments have designed telecommunication policies aiming at introducing competition. This implies new regulation framework and privatization of State Owned Enterprises (SOEs). This paper empirically assesses the effect of reforms sequences in the telecommunications sector on the sector performance, by using a sample of 1...
Ahmetovic, Minela Somi, Pontus Uddh, Gabriella
Telekombranschen är präglad av ett stressigt arbetsklimat och hög personalomsättning. Personalomsättningen bidrar inte bara till höga ekonomiska personalkostnader, utan också till låg arbetsmoral och engagemang hos de anställda. Vi fann det därav intressant att undersöka hur medarbetarna på ett telekomföretag upplever ledarskapet i organisationen. ...
Cambini, Carlo Ezzat, Riham Staropoli, Carine
Depuis la fin des années 80, les gouvernements se lancent dans des réformes de libéralisation des industries d’infrastructures parmi lesquelles le secteur des télécommunications. L’introduction de la concurrence s’accompagne d’un redécoupage de l’organisation industrielle, de la mise en place d’un nouveau cadre de régulation et dans certains cas de...
Andresen, Philip
Social media is a rapidly rising phenomenon, providing new opportunities for consumers and businesses to communicate and share information. The development of social media has allowed for customer relationship management (CRM) to extend its area of use, coining the now common concept social CRM. Social CRM allows for new levels of interactivity bet...
EZZAT, Riham Ahmed
Published in
Review of Network Economics
Since the 1980s, developing countries started to adopt telecom reforms due to pressures from international institutions. However, Middle East and North African (MENA) countries lagged in adopting such reforms. Even after introducing telecom reforms in MENA region beginning in 1995, not all countries became better off in terms of various performance...
Tejeida-Padilla, Ricardo Flores-Cadena, Mauricio Morales-Matamoros, Oswaldo
Complex system science is a new field into the interdisciplinary disciplines. Different phenomena have been studied under this approach. In this paper, we analyzed the bullwhip effect in an after-sales spare part closed loop supply chain in telecom firms. The system is analyzed using tools of fractal analysis.
