This study examines organizational performance in service sectors by evaluating specific companies in key areas such as financial performance, operational efficiency, and innovation. The methodology that thisstudy adopts was amixed perspective, mixing qualitative and quantitative methods. The results show that, while some companies excel in areas s...
Los Servicios turísticos son esenciales para la experiencia del turista, siendo un punto crucial en el desarrollo económico y cultural del estado de Campeche, el posicionamiento y la atención a la calidad es fundamental para el éxito de este servicio dinámico. La presente investigación tiene como objetivo identificar los factores que impactan el po...
Resumen La necesidad de disminuir gastos en servicios turísticos y la no existencia de forma explícita en la literatura consultada de la integración del pensamiento lean como elemento facilitador en la gestión del cambio organizacional originan está investigación. El objetivo es desarrollar un modelo de gestión del cambio organizacional con pensami...
This paper is about accessible tourism for people with disabilities and for the elderly. The objective was to evaluate the characteristics and conditions of accessibility in the facilities and in the service of two agrotourism farms located in the municipality of Comalcalco, Tabasco; both are specialized in alternative tourism by offering tours in ...
The need to reduce expenses in touristic services and the lack of an explicit method in the consulted literature of the integration of lean thinking as a facilitating element in organizational change management is what gave origin to this investigation. It´s goal is to develop a model of organizational change management with lean thinking in touris...
With the objective of facilitate the improvement of services in establishments in the tourism sector of the canton Tena, Napo, Ecuador, a qualitative research. It was used a sample of 132 establishments (travel agency, accommodation, food and drink, recreation, fun and recreation), registered in the tourist registry. Applied a structured survey add...
La correcta gestión de accesibilidad y movilidad es un tema que impera en todos los destinos turísticos para proporcionar seguridad, confort, eficacia y satisfacción a sus clientes en los servicios. El presente artículo tiene como objetivo caracterizar la gestión de accesibilidad y movilidad en servicios asociados al turismo. Los métodos que se uti...
Resumen Introducción: las poblaciones de la guacamaya roja (Ara macao) en México han disminuido o se han extinguido en algunas regiones. Debido a esto, en Reforma Agraria, Chiapas, México se han implementado diferentes estrategias de manejo para su conservación. El objetivo de este estudio fue describir el proceso y la implementación de las estrate...
Abstract Introduction: Scarlet macaw populations in Mexico have declined or become extinct in some regions. In Chiapas, Mexico there have been different strategies for their conservation. The objective of this study was to describe the process and implementation of management and conservation strategies for the scarlet macaw (Ara macao). Also, to i...
The Directive 2015/2302 of 25 Novembre 2015, on package travel and linked travel arrangements, modified the legal regime of package travel and introduced the figure of linked travel arrangements. The object of this work is the linked travel services, proceeding to the analysis of the elements that configure and differentiate them from package trave...
