Liu, Shuaibing Zhang, Yunqiu
Published in
Frontiers in Public Health
Objective In the context of “internet + medical health” and emphasis on evaluation mechanism for medical and health talents in China, we design an evaluation index system for doctors on online medical platforms by synthesizing two patterns of existing online medical platforms, which is the first step to enhance the capabilities of doctors on online...
Chang, Woan Ching Siew, Wei Fern Yee, Bit-Lian
Published in
Frontiers of Nursing
Objective This study aimed to determine the relationships between e-learning quality, student satisfaction, and learning outcomes and the mediating effect of student satisfaction. Methods A cross-sectional quantitative correlational study using a predictive design and multivariate analysis method was employed in this study. A sample of 241 nursing ...
Wąsowicz-Zaborek, Elżbieta
The purpose of this paper is to identify the main factors for the quality of hotel services and to verify the SERVQUAL measurement scale commonly used in the services sector. In order to achieve this goal, an innovative approach of quantitative and qualitative content analysis of reviews published by users of the reservation portals Hotels.com and ...
Gu, Shengyu
The purpose of this study is to explore the relationship between overall service quality and customer satisfaction, further, this relationship is examined in terms of travel experience as a moderator. The study mainly focuses on eco-tourism and collected data from tourists travelling to China. Convenience sampling was used for data collection and a...
Han, Linlin Han, Xu
Published in
Frontiers in Psychology
Introduction Cross-border e-commerce (CBEC) consumers come from different countries; thus, cultural differences may affect their evaluations and perceptions of service quality. This paper follows Hofstede’s framework as a theoretical anchor to explore how to use online consumer reviews that reflect cultural differences to improve the service qualit...
POPOOLA, Sunday Olanrewaju
ABSTRACT Libraries are established purposively to acquire and organize knowledge and information content in different carriers and make them available to the intended audience in the best possible format and at the right time. Considering the customer as the king, this work sets out to investigate the perception of the users on the inherent attitud...
Makáň, Lukáš Ryglová, Kateřina Rašovská, Ida Štumpf, Petr Šácha, Jakub
Published in
European Countryside
The Covid-19 pandemic has undoubtedly influenced tourism and has led to a change in the consumer behaviour of tourists. The purpose of the study was to find out how the profile of the visitor of the rural area had changed in the context of the Covid-19 pandemic. The quantitative survey with 1026 visitors was conducted and its results were analyzed ...
Butkus, Mindaugas Rakauskiene, Ona Grazina Bartuseviciene, Ilona Stasiukynas, Andrius Volodzkiene, Lina Dargenyte-Kacileviciene, Laura
Published in
Engineering Management in Production and Services
The focus of this research is on assessing the perception of public service quality through a customer-centred approach. Public service quality comprises multiple factors that are prioritised differently by customers. Therefore, the study aims to conduct a literature review to identify the primary quality dimensions of public services and evaluate ...
Tichá, Renáta Abery, Brian Šiška, Jan
Published in
Frontiers in Rehabilitation Sciences
SPR, Charles Ramendran Yong, Hui Nee Au Kalhoro, Maryam Dahari, Kamarulzaman Bin Mohd Shaikh, Farhan Bashir
Published in
Frontiers in Psychology
The hospitality and tourist industries depend on homestays and accommodations. Different factors, i.e., promotion strategies, service quality, cleanliness, and perceived health risks, influence tourists’ repeat purchase intention for accommodation. This study highlights different variables influencing domestic tourists’ accommodation repurchase dec...
