This paper analyses how network contagion affects the acceptance or rejection of mobile banking, emphasizing the risk of contagion that hinders the growth of users among bank clients. As a research method, a mathematical model based on the Susceptible, Infected, and Recovered framework is used within a nonlinear dynamic system with a distributed ti...
Financial digitization is an irreversible phenomenon. The objective of this study is to construct the Digital Financial Capability Scale (DFCS). Starting with the development of a definition, we created a multidimensional scale composed of digital financial knowledge, digital financial behavior, and digital financial confidence. The validation proc...
Even though the literature implies that customers and banking organizations can profit from digital banking in various ways, client adoption of this service is still low, especially in emerging and developing nations. Consumers’ openness to digital services limits their willingness to adopt digital banking, especially mobile banking services. We us...
L'évolution du secteur bancaire a vu l'émergence de services comme les applications mobiles. Cependant, leur adoption par les clients marocains est faible. L'objectif de cette étude est d'examiner les raisons sous-jacentes de cette situation. Une enquête en ligne, diffusée sur les réseaux sociaux et totalisant 98 réponses, a été réalisée auprès de ...
Mobile banking has the benefits of internet banking, in which the customer can access bank services over an internet connection anytime and anywhere. Millennials in Malaysia’s business environment are an enormous segment of the Malaysian population, and they are moving to take their places in the middle and high levels of their companies’ manageria...
The rapid development of information technology and the diffusion of Internet-only banks have made mobile banking an essential service in Korea. Meanwhile, the spread of non-face-to-face services triggered by the COVID-19 pandemic is encouraging continuous innovation in the banking sector. This study explored the application design attributes of mo...
This research paper focuses on mobile banking acceptance among Generation Z users by combining the technology acceptance model (TAM) and the unified theory of acceptance and use of technology (UTAUT) theory, as well as extending the theories with perceived trust and risk. During the COVID-19 pandemic, the online questionnaire survey was distributed...
Owing to the recent increase in mobile banking customers, studies exploring self-service channels and customer responses as distribution channels in the retail banking industry are also rapidly expanding. Moreover, with the emergence of big data and a series of artificial intelligence (AI) technologies, customer pattern analysis using deep learning...
