Published in Frontiers in Psychology
Tourism destinations constitute a conglomerate of attractions, service providers, and retailers that make up the overall offerings and experiences that attract visitors. However, given the severe consequences that the COVID-19 pandemic has had on the tourism industry, it is crucial to appraise consumer loyalty towards destinations in the context of...
Introduction: Satisfaction of internal members of any organization, in particular those which provide medical services, is of a great interest and importance when it comes to achieve high levels of satisfaction and, therefore, loyalty of both patients and their families. Objective: To determine dimensions and attributes to get internal customer sat...
Syftet med denna vetenskapliga essä är att skapa en bredare och djupare förståelse kring problematiken med samverkan mellan fritidshemslärare och klasslärare. I läroplanen finns brister om vad samverkan ska innehålla och hur den bör utformas och vår gemensamma uppfattning är att det fortfarande finns brister i hur arbetet med samverkan sker. Denna ...
This thesis on financial technology (FinTech) solutions consists of twosuccessive phases, each including two articles. The first phase targets the loyalty of young bank customers (YBCs) to mobile bank applications (MBAs). One of the articles of this phase investigates the relationships between cognitive, affective, and conative antecedents, on one ...
Published in Frontiers in Research Metrics and Analytics
Brand loyalty is seen as a repeat purchase and the ability to recommend services or products. Telecommunication service providers require loyal customers to stay in business. The current study examines the impact of brand function and corporate image on customer loyalty in the telecommunication industry. The research employed a total of 971 respons...
Published in Frontiers in Psychology
This study investigates how the quality of service experience (QSE) impacts users' satisfaction and loyalty to music streaming services. To this end, the sense of insufficient time to do things, a moderated mediation model, is adopted to examine the mediating role of satisfaction and the moderating role of time pressure from working. By using struc...
Z diplomskim delom želimo raziskati zaznavo družbene odgovornosti s strani potrošnikov na primeru bank v Sloveniji in preveriti, kako ta vpliva na lojalnost potrošnikov. Banke se vse bolj ukvarjajo s strategijami družbene odgovornosti in trajnostnim razvojem, prav tako pa so potrošniki vse bolj dovzetni za zaznavo družbeno odgovornih aktivnosti pod...
Published in Physical Culture and Sport. Studies and Research
The purpose of this study is to analyze the relationships among perceived quality, perceived value, customer satisfaction, and behavioral intention in Turkish fitness centers. The data were collected from 305 fitness customers (149 women and 156 men) using the quantitative method of a questionnaire. The main procedure of this study was to conceptua...
Published in International journal of environmental research and public health
Migrant interior construction workers are increasing in China. Construction workers are at an increased risk of work-related illness (WRI) due to prolonged exposure to and inhalation of dust. Dust concentrations in the air can be reduced significantly with effective respiratory protection measures. We assessed the dust exposure and factors associat...
