Offentligt upphandlade tjänster omsätter omkring 800 miljarder SEK per år och står för omkring 20% av Sveriges BNP. Offentlig upphandling av tjänster står för omkring 43% av alla offentligt upphandlade affärer vilket gör upphandling av tjänster en vanligare typ av affär än upphandling av produkter. Trots detta har det akademiska intresset för vad s...
In an ever-evolving digital landscape, the way we do business changes rapidly. In this landscape, B2B companies are confronted with challenges that demand adaptation and reevaluation of their business models, such as exploring innovative approaches to resource utilization and streamlining workflows. The topic of interfunctional coordination is of ...
Purpose – Engaging with customers and addressing unmet value have become increasingly challenging within multi-stakeholder environments of service innovation. Therefore, this paper aims to address this challenge by studying how strategic design abilities address unmet value in service engagement strategies. Design/methodology/approach – The authors...
In the endeavour towards an inclusive society, work integration social enterprises (WISEs) play an important role in workplaces and labour market. Customers of WISEs are an underexplored field, and thus, this study looked at the influence of WISEs on customers using the concept of customer value. It deployed qualitative and quantitative study of tw...
Though firms are making substantial investments in the customer journey (CJ), the return on these investments remains tenuous, yielding a critical need for enhanced CJ-related accountability. Addressing this gap, we develop the concept of ‘customer journey value’ (CJV), defined as the perceived value of a customer’s journey to the customer and the ...
Published in Frontiers in Psychology
Under the background of economic globalization and COVID-19, online shopping has gradually replaced offline shopping as the main shopping mode. In this paper, consumers’ perceptions are introduced into the traditional BCG matrix to form a new BCG matrix, and according to it, the small gifts of a gift e-commerce platform are classified. We then perf...
Published in Frontiers in Psychology
Published in Frontiers in Psychology
This study focuses on the impact of CSR on the library’s performance in collaboration with CSR programs. Using the purposive sampling method, the sample was 350 library service users in Indonesia. Data was collected through a Google Form questionnaire distributed on social media. SEM-PLS was used to analyze five hypotheses, which were accepted. Thi...
Purpose
The healthcare sector is experiencing a major paradigm shift toward a people-centered approach. The key issue with transitioning to a people-centered approach is a lack of understanding of the ever-increasing role of technology in blended human-technology healthcare interactions and the impacts on healthcare actors' well-being. The purpose o...
