Sharing travel experiences on TripAdvisor : a genre analysis of negative hotel reviews written in French, Spanish and It...
The advent of the Web 2.0 brought about a significant transformation in the tourist experience and in its modes of communication. One of the prevailing genres in today's digital tourism discourse is represented by online reviews, produced and consumed daily by millions of users on global platforms such as TripAdvisor, Booking.com or Airbnb. Online ...
