Latar belakang penelitian ini disebabkan tidak adanya standar prosedur operasional (SPO), sehingga terjadi kekacauan operasional. Penyelesaian permasalahan tersebut dapat dilakukan dengan menggunakan service blueprint, untuk mengetahui adanya kesalahan proses. Penelitian ini tidak hanya merancang, melainkan juga mengembangkan serta mengimplementasi...
Professionals are increasingly prevalent in organizations and are required to change their professional practice in response to requirements from employers. It is therefore important to understand how professionals respond when they are required to conduct work that does not match with their identity. We investigated this situation in an English pu...
Drawing on systems theory, we conducted a moderated meta-analysis of the training and organizational performance relationship using 119 primary studies. We examined the moderating effects of quality versus quantity of training, time, institutional, and organizational context factors in the relationship between training and organizational performanc...
Teknologi internet membuat komunikasi seolah-olah tidak memiliki batasan jarak. Situs-situs jejaring sosial atau social network site yang baru semakin banyak bermunculan seiring dengan kemudahan penggunaan internet. Meningkatnya pengguna internet di tanah air seiring membaiknya infrastruktur teknologi digital membuat pengguna media sosial Indonesia...
Design thinking has emerged as an important way for designers to draw on rich customer insights to enhance their products and services. However, design thinking is now also beginning to influence how corporate managers bring customer data into their day-to-day strategic planning. We call this integration of design thinking into the practice of stra...
Abstract3⁄4 Along with the unstable national and global economic conditions, investors and consumers defend themselves to invest in the property sector. Companies go public in obtaining capital markets as a means to obtain sources of funds. Investors and creditors will see the financial condition required before the company will increase financial ...
Tujuan dari penelitian ini adalah menguji pengaruh E-Service Quality terhadap Customer Satisfaction dan Customer Loyalty pada E-Commerce Shopee Di Surabaya. Populasi yang digunakan dalam penelitian ini yaitu pelanggan yang sering berbelanja di Shopee, khususnya pelanggan di Surabaya. Karakter populasi yang ditentukan adalah pelanggan atau responden...
This paper aims to describe cultural price clustering in Taiwan Stock Exchange. Taiwan Stock Exchange is a great example of Chinese culture exposed market, where one of basic superstitions is the aversion of unlucky numbers and the preference of lucky numbers. Using bulk historical closing price data in 5 years period, we document the prevalence of...
This research aims to eliminate the duality perception found in human lives. Prior researchers found that spiritualism and materialism are two opposite things. Human nature chases successes in life, and it cannot be limited by material or even spiritual achievements only (Osei-Tulu et al., 2018). Saints Movement Community Church (SMCC) is an organi...
The 4.0 industrial revolution has changed people's behavior to use everything through technology. This happens also in terms of shopping that can be done by many people through e-commerce. This study aims to examine the effect of online convenience, website design, security, information quality, and e-service quality on e-word of mouth, behavioral ...
